The Influence of Workload, Work Stress and Employee Voice on Performance Assessment with Work Motivation as Intervening at PT Pelabuhan Indonesia (Persero) Regional 1 Dumai
DOI:
https://doi.org/10.61994/equivalent.v4i2.1900Keywords:
Workload, Work Stress, Employee Voice, Work Motivation, Performance AppraisalAbstract
This study aims to analyze the influence of Workload, Work Stress, and Employee Voice on Performance Assessment with Work Motivation as an intervening variable in PT Pelabuhan Indonesia (Persero) Regional 1 Dumai. The port industry has operational characteristics with a high level of complexity, so effective human resource management is the key to the success of the organization in providing optimal port services. This study uses a quantitative approach with a survey method using questionnaires as a data collection instrument. The data analysis technique uses Structural Equation Modeling (SEM) based on Partial Least Square (PLS) through the SmartPLS application to test the direct and indirect relationships between the research variables. The results of the study showed that all ten hypotheses proposed were accepted and proven to be statistically significant. Workload has a positive and significant effect on Work Motivation and Employee Performance Assessment. Employee Voice has been proven to have a positive and significant effect on Work Motivation with the highest level of significance, as well as a significant effect on Performance Assessment. Work Motivation has a positive and significant effect on Performance Assessment with the greatest power of influence. Work Stress has a positive and significant effect on Work Motivation and Performance Assessment. Mediation effect testing proves that Work Motivation plays a significant role as an intervening variable that connects Workload, Employee Voice, and Work Stress with Performance Appraisal.
References
Afandi, P. (2016). Concept & Indicator Human Resources Management For Management Research. Deepublish.
Anandita, S. R., Baharudin, M., & Mahendri, W. (2021). The Effect of Work Motivation and Career Development on Employee Performance (Study on CV. Putra Putri Jombang). Journal of Research Innovation, 2(3), 727–734.
Apriyani, D., Purnamasari, E. D., & Wulandari, T. (2023). The Effect of Workload, Work Discipline and Work Stress on Employee Performance at PT Hindoli (A Cargill Company). Existing: Scientific Journal of Economics and Business, 14(1), 8. https://doi.org/10.33087/eksis.v14i1.337
Ardian, N. (2019). The Effect of Performance-Based Incentives, Work Motivation, and Work Ability on the Work Performance of Unpab Employees. YUME : Journal of Management, 4(1), 4(2), 119–132.
Armstrong, M., & Taylor, S. (2020). Handbook of Human Resource Management Practice (15th ed). Kogan Page.
Chusminah, S., & Haryati, R. A. (2019). Analysis of Employee Performance Assessment in the Personnel and General Section of the Directorate General of P2P of the Ministry of Health. Journal of Economics and Management, 3(1). https://scholar.archive.org/work/ky6aiknruffkfof3vrsrbrdfae/access/wayback/https://ejournal.bsi.ac.id/ejurnal/index.php/widyacipta/article/download/5203/pdf
Dessler, G. (2020). Human Resource Management (16th ed). Pearson Education.
Dwipayana, A., Ferine, K. F., & Nuzuliati. (2023). The Influence of Work Discipline and Leadership on Employee Performance with Employee Work Motivation as An Intervening Variable at Airport Authority Office Region II Medan. SINOMIKA JOURNA, 2(2), 165–184.
Ferine, K. F. (2024). HR Performance Measurement. Selat Media Partners.
Fitriani, Alfahmi, M., & Ferine, K. F. (2024). The Influence of Leadership and Supervision on Teacher Professionalism with Motivation as an Intervening Variable in MTs. Muhammadiyah 3 Kisaran. International Journal of Social Science, Education, Communication and Economics, 3(2), 403–4012.
Fransiska, Y., & Tupti, Z. (2020). The influence of communication, workload and work motivation on employee performance. Maneggio: Scientific Journal of the Master of Management, 3(2). https://jurnal.umsu.ac.id/index.php/MANEGGIO/article/view/5041
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate Data Analysis. Cengage Learning EMEA.
Harahap, S. F., & Tirtayasa, S. (2020). The Influence of Motivation, Discipline and Job Satisfaction on Employee Performance at PT. Angkasa Pura II ( Persero ) Kualanamu Branch Office. Sec. 3(1), 120–135.
Hasibuan, M. S. (2020). Human Resource Management Revised Edition. PT Bumi Aksara.
Hermawan, E. (2024). The Influence of Work Environment, Work Stress, and Workload on the Performance of PT. Sakti Mobile Jakarta. Journal of Scientific Studies, 22(2), 173–180. https://doi.org/10.31599/dn4eq582
Jalil, A. (2020). The Influence of Workload, Work Stress and Work Environment on the Performance of Madrasah Aliyah Negeri 2 Teachers in Palu City. Journal of Islamic Banking and Financial Sciences, 1(2), 117–134. https://doi.org/10.24239/jipsya.v1i2.14.117-134
Kibar, Y., Ferine, K. F., & Indrawan, M. I. (2023). The Effect Of Work Stress And Work Discipline On Employee Performance With Work Motivation As An Intervening Variable At PT Hki Jakarta. International Journal of Management, Economics and Accounting, 1(2), 668–682.
Mathis, R. L., & Jackson, J. H. (2020). Human Resource Management (15th ed). Cengage Learning.
Afandi, P. (2016). Concept & Indicator Human Resources Management For Management Research. Deepublish.
Anandita, S. R., Baharudin, M., & Mahendri, W. (2021). The Effect of Work Motivation and Career Development on Employee Performance (Study on CV. Putra Putri Jombang). Journal of Research Innovation, 2(3), 727–734.
Apriyani, D., Purnamasari, E. D., & Wulandari, T. (2023). The Effect of Workload, Work Discipline and Work Stress on Employee Performance at PT Hindoli (A Cargill Company). Existing: Scientific Journal of Economics and Business, 14(1), 8. https://doi.org/10.33087/eksis.v14i1.337
Ardian, N. (2019). The Effect of Performance-Based Incentives, Work Motivation, and Work Ability on the Work Performance of Unpab Employees. YUME : Journal of Management, 4(1), 4(2), 119–132.
Armstrong, M., & Taylor, S. (2020). Handbook of Human Resource Management Practice (15th ed). Kogan Page.
Chusminah, S., & Haryati, R. A. (2019). Analysis of Employee Performance Assessment in the Personnel and General Section of the Directorate General of P2P of the Ministry of Health. Journal of Economics and Management, 3(1). https://scholar.archive.org/work/ky6aiknruffkfof3vrsrbrdfae/access/wayback/https://ejournal.bsi.ac.id/ejurnal/index.php/widyacipta/article/download/5203/pdf
Dessler, G. (2020). Human Resource Management (16th ed). Pearson Education.
Dwipayana, A., Ferine, K. F., & Nuzuliati. (2023). The Influence of Work Discipline and Leadership on Employee Performance with Employee Work Motivation as An Intervening Variable at Airport Authority Office Region II Medan. SINOMIKA JOURNA, 2(2), 165–184.
Ferine, K. F. (2024). HR Performance Measurement. Selat Media Partners.
Fitriani, Alfahmi, M., & Ferine, K. F. (2024). The Influence of Leadership and Supervision on Teacher Professionalism with Motivation as an Intervening Variable in MTs. Muhammadiyah 3 Kisaran. International Journal of Social Science, Education, Communication and Economics, 3(2), 403–4012.
Fransiska, Y., & Tupti, Z. (2020). The influence of communication, workload and work motivation on employee performance. Maneggio: Scientific Journal of the Master of Management, 3(2). https://jurnal.umsu.ac.id/index.php/MANEGGIO/article/view/5041
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate Data Analysis. Cengage Learning EMEA.
Harahap, S. F., & Tirtayasa, S. (2020). The Influence of Motivation, Discipline and Job Satisfaction on Employee Performance at PT. Angkasa Pura II ( Persero ) Kualanamu Branch Office. Sec. 3(1), 120–135.
Hasibuan, M. S. (2020). Human Resource Management Revised Edition. PT Bumi Aksara.
Hermawan, E. (2024). The Influence of Work Environment, Work Stress, and Workload on the Performance of PT. Sakti Mobile Jakarta. Journal of Scientific Studies, 22(2), 173–180. https://doi.org/10.31599/dn4eq582
Jalil, A. (2020). The Influence of Workload, Work Stress and Work Environment on the Performance of Madrasah Aliyah Negeri 2 Teachers in Palu City. Journal of Islamic Banking and Financial Sciences, 1(2), 117–134. https://doi.org/10.24239/jipsya.v1i2.14.117-134
Kibar, Y., Ferine, K. F., & Indrawan, M. I. (2023). The Effect Of Work Stress And Work Discipline On Employee Performance With Work Motivation As An Intervening Variable At PT Hki Jakarta. International Journal of Management, Economics and Accounting, 1(2), 668–682.
Mathis, R. L., & Jackson, J. H. (2020). Human Resource Management (15th ed). Cengage Learning.
Maulana, R., & Syukri, A. (2023). The Effect of Work Motivation and Work Discipline on Employee Performance at PT. Penta Artha Impressi South Jakarta. Scientific Journal of Management Students, 3(1), 104. https://doi.org/10.32493/jism.v3i1.29060
Miafara, M., Rimbano, D., & Sutanta, S. (2023). Influence of Workload on the Performance of the Secretariat DPRD Lubuklinggau City. Proceedings International Conference on Business, Economics & Management, 1, 911–921. https://doi.org/10.47747/icbem.v1i1.1292
Parasian, C. S., & Adiputra, I. G. (2021). The Effect of Work Stress and Job Satisfaction on Employee Performance. Journal of Managerial and Entrepreneurship, 3(4), 922.
Polakitang, A. F., Koleangan, R., & Ogi, I. (2019). THE EFFECT OF WORKLOAD, WORK ENVIRONMENT, AND WORK STRESS ON EMPLOYEE PERFORMANCE AT PT. THIS GROUP JAYA. EMBA Journal, 3(3), 4164–4173.
Pratama, I. W., & Sukarno, G. (2021). Analysis of Performance Assessment, Reward, and Punishment on Employee Performance at the Regional Civil Service Agency of East Java Province. Journal of STEI Economics, 30(02), 20–32. https://doi.org/10.36406/jemi.v30i02.460
Putri, N. A., Muhtady, H., & Wahjono, S. I. (2025). Performance appraisal and performance appraisal methods. JOURNAL OF ECONOMICS, MANAGEMENT, BUSINESS AND SOCIAL (EMBISS), 5(2), 149–153.
Rahayu, S. (2018). The Effect of Motivation and Discipline on Employee Work Performance at PT Langkat Nusantara Kepong, Langkat Regency. Journal of Management Tools, 9(1), 115–132.
Rizky, M. C. (2018). THE INFLUENCE OF WORK MOTIVATION FACTORS ON EMPLOYEE JOB SATISFACTION AT PT. POWER MEDAN SERVICE PARTNERS. Sec. 1(2), 19–27.
Rizky, M. C. (2022). The Effect of the Use of Technology on Work Flexibility and Employee Performance Improvement in the New Normal Era at PT Kalfaz Sadhara. Remik, 6(4), 802–808. https://doi.org/10.33395/remik.v6i4.11831
Rohman, M. A., & Ichsan, R. M. (2021). The effect of workload and work stress on employee performance of PT Honda Daya Anugrah Mandiri Sukabumi branch: Human resource management. Journal of Management Students, 2(1), 1–22.
Rolos, J. K. R., Sambul, S. A. P., & Rumawas, W. (2018). The effect of workload on employee performance at PT. Asuransi Jiwasraya Manado City Branch. Journal of Business Administration (JAB), 6(4). https://ejournal.unsrat.ac.id/index.php/jab/article/view/21074
Sugiyono. (2017). Quantitative, Qualitative, and R&D Research Methods. CV Alphabet.
Wakhyuni, E., Setiawan, N., & Setiawan, A. (2021). The Effect of Workload and Work Conflict on Turnover Intention and Its Impact on Employee Work Stress (Case Study at PT . Aurora Indah Elektrik Sunggal). LPPM Pioneer Journal of Asahan University, 7(2), 101–108.
Widiantoro, D., Arief, Y., Rizal, I., & Fitriyana, N. (2023). Employee Voice is reviewed from transformational leadership. Motiva Journal of Psychology, 5(2), 110. https://doi.org/10.31293/mv.v5i2.6677
Zulianto, M. G. E., & Ribhan. (2023). The Effect of Leader Member Exchange and Employee Voice Behavior on Job Satisfaction at PT Indonesia Power Pltgu Cilegon OMU. INNOVATIVE: Journal Of Social Science Research, 3(2), 8391–8401. https://j-innovative.org/index.php/Innovative
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Ikazurry Mutia, M. Chaerul Rizky, Sri Rahayu (Author)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
