The Effect Of Organizational Citizenship Behavior (OCB) and Organizational Commitment on Employee Performancewith Workload as a Intervention Variable at BPJS Ketenagakerjaan South Sumatra Regional
DOI:
https://doi.org/10.61994/equivalent.v4i2.1976Keywords:
Organizational Citizenship Behavior, Organizational Commitment, Workload, Employee PerformanceAbstract
This study aims to examine the influence of Organizational Citizenship Behavior (OCB) and organizational commitment on employee performance with workload as an intervening variable at the BPJS Ketenagakerjaan South Sumatera Regional Office.This study used a quantitative approach with a survey method. The sample consisted of 70 employees selected through a saturated sampling technique. Data were collected using a questionnaire and analyzed using the Structural Equation Modeling–Partial Least Square (SEM-PLS) method.
The results of the study indicate that Organizational Citizenship Behavior (OCB) and organizational commitment have a positive and significant influence on employee performance. Furthermore, OCB and organizational commitment have a negative and significant influence on workload. Workload is proven to have a negative and significant influence on employee performance. The indirect effect analysis shows that workload mediates the relationship between Organizational Citizenship Behavior and organizational commitment on employee performance. Therefore, strengthening OCB, increasing organizational commitment, and managing workload effectively are crucial to improving employee performance.
References
Arikunto, S. (2018). Prosedur Penelitian: Suatu Pendekatan Praktik (Edisi Revisi). Rineka Cipta.
Arikunto, S. (2019). Prosedur Penelitian: Suatu Pendekatan Praktik. Rineka Cipta.
Arikunto, S. (2020). Prosedur Penelitian: Suatu Pendekatan Praktik (Edisi Revisi). Rineka Cipta.
Armstrong, M., & Taylor, S. (2017). Armstrong’s Handbook of Human Resource Management Practice (14th ed.). Kogan Page Publishers.
Buttle, F., & Maklan, S. (2019). Customer Relationship Management: Concepts and Technologies (3rd ed.). Routledge.
Dessler, G. (2017). Human Resource Management (15th ed.). Pearson Education Limited.
Ghozali, I., & Latan, H. (2017). Partial Least Squares: Konsep, Metode dan Aplikasi Menggunakan Program SmartPLS 3.0 (2nd ed.). Badan Penerbit Universitas Diponegoro.
Heru Fajrin, B Mesra (2024), Improving Employee Performance Through Work Motivation, Proceedings of the International Conference on Multidisciplinary Science (INTISARI)
KF Ferine, R Aditia, MF Rahmadana (2021), An empirical study of leadership, organizational culture, conflict, and work ethic in determining work performance in Indonesia's education authority, Helyon
Mathis, R. L., & Jackson, J. H. (2017). Human Resource Management (15th ed.). Cengage Learning.
MN Ilham, MI Indrawan, HM Ritonga (2022),An Effect of Job Characteristics and Interpersonal Relations Organizational Commitments in PT. AEP (Anglo Eastern Plantation) Ukindo Blankahan Estate, International Journal of Economic, Technology and Social Sciences (Injects)
Noe, R. A. (2017). Employee Training and Development (7th ed.). McGraw-Hill Education.
Payne, A., & Frow, P. (2017). Strategic Customer Management: Integrating Relationship Marketing and CRM. Cambridge University Press.
Robbins, S. P., & Judge, T. A. (2019). Organizational Behavior (18th ed.). Pearson Education Limited.
S Rahayu –(2018), The Effect of Motivasi Dan Disiplin On Prestasi Kerja Karyawan Di Pt. Langkat Nusantara Kepong Kabupaten Langkat, JUMANT
Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.
Sugiyono. (2020). Metode Penelitian Pendidikan (Pendekatan Kuantitatif, Kualitatif, dan R&D). Alfabeta.
Sugiyono. (2021). Metode Penelitian Kuantitatif, Kualitatif, dan R&D (Edisi Terbaru). Alfabeta.
Sujarweni, V. W. (2019). Metodologi Penelitian: Lengkap, Praktis, dan Mudah Dipahami. Pustaka Baru Press.
Sutrisno, E. (2017). Manajemen Source Daya Manusia. Kencana Prenada Media Group.
Umar, H. (2019). Metode Penelitian untuk Skripsi dan Tesis Bisnis. Rajawali Pers.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Komang Mustiawan, Hernawaty (Author)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
