Septian Yubil Sumurung Sihombing et al. 2026. Customer Satisfaction Analysis : The Role of Communication, Social Behaviour and Customer Experience with Trust as a Mediating Variable at Pematang Siantar Class II Check Point Immigration Office. Equivalent : Journal of Economic, Accounting and Management. 4, 2 (Jul. 2026), 2959–2973. DOI:https://doi.org/10.61994/equivalent.v4i2.1981.