SEPTIAN YUBIL SUMURUNG SIHOMBING; ELFITRA DESY SURYA; HUSNI MUHARRAM RITONGA. Customer Satisfaction Analysis : The Role of Communication, Social Behaviour and Customer Experience with Trust as a Mediating Variable at Pematang Siantar Class II Check Point Immigration Office. Equivalent : Journal of Economic, Accounting and Management, [S. l.], v. 4, n. 2, p. 2959–2973, 2026. DOI: 10.61994/equivalent.v4i2.1981. Disponível em: https://jurnal.dokicti.org/index.php/equivalent/article/view/1981. Acesso em: 2 jul. 2026.