Septian Yubil Sumurung Sihombing, Elfitra Desy Surya and Husni Muharram Ritonga (2026) “Customer Satisfaction Analysis : The Role of Communication, Social Behaviour and Customer Experience with Trust as a Mediating Variable at Pematang Siantar Class II Check Point Immigration Office”, Equivalent : Journal of Economic, Accounting and Management, 4(2), pp. 2959–2973. doi:10.61994/equivalent.v4i2.1981.