Ita Pebriquartina Sirait and Mesra B, “The Effect of Role Conflict and Work Stress on Employee Performance with Organizational Citizenship Behavior as a Moderating Variable in Bank Indonesiarepresentative Office of North Sumatera Province”, Equivalent , vol. 4, no. 2, pp. 2507–2521, Jun. 2026, doi: 10.61994/equivalent.v4i2.1939.