Septian Yubil Sumurung Sihombing, Elfitra Desy Surya, Husni Muharram Ritonga. Customer Satisfaction Analysis : The Role of Communication, Social Behaviour and Customer Experience with Trust as a Mediating Variable at Pematang Siantar Class II Check Point Immigration Office. Equivalent [Internet]. 2026 Jul. 1 [cited 2026 Jul. 2];4(2):2959-73. Available from: https://jurnal.dokicti.org/index.php/equivalent/article/view/1981