Efrizal Ariansyah. “Community Service-Based Analysis of the Communication Role of Information Service Staff in Improving Patient Complaint Management at Muhammadiyah Hospital Palembang”. Jurnal Aksi Dosen Dan Mahasiswa, vol. 3, no. 1, July 2025, pp. 30-41, https://doi.org/10.61994/jadmas.v3i1.891.